Return Merchandise Authorization (RMA) Request Form

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Product return address





Product information






if client is certain that devices are covered under warranty, you can leave this field empty.

Please clearly define your problem with devices, this will help to process RMA query much faster. Thank you!

RMA policy

Version 1.0 | Dated 13 Jul 2018

Please read RMA return policy carefully and fill out this form completely.

RMA Criteria

This warranty does not cover defects or malfunctions caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which is not intended to be used.

Customers are only allowed to return products as a result of the product being defective or due to a TELTONIKA order entry error or manufacturing error and when a Return Material Authorization (RMA) number has been issued.

  • Products must have been purchased directly from TELTONIKA.
  • Out of Policy requests are subject to acceptance by TELTONIKA. A restocking fee may apply.
  • Products must be returned to TELTONIKA designated location within 30 days of receiving your Returns Material Authorization (RMA) number.
  • Failure to return product within 30 days may result in cancellation of the Return Material Authorization number.

If you did not purchase the product directly from TELTONIKA, please refer to your distributor or reseller’s point of contact for all information on return of TELTONIKA products.

RMA Return Instructions:

  1. Fill in RMA WEB form and submit it to our system, we will check all information and respond to you within 48 hours. RMA number with RMA request form will be sent via e-mail.
  2. Material must be properly packed (preferably in original box);
    * Customer will take full responsibility for proper packaging equipment to be returned to TELTONIKA;
  3. RMA number should be clearly marked on outside of the box;
  4. Please print received Return Merchandise Authorization (RMA) Request Form and send it back alongside with devices.
  5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned items and their warranty type.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned items. RMA items should be sent to the following address: Liepkalnio Str. 132A, LT-02121 Vilnius, Lithuania,
Tel: +370 5 212 74 72, +370 5 265 73 60.

TELTONIKA is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Non warranty repair: After non warranty repair payment request (pro forma or invoice) is sent to client, within 30 days payment must be received. If JSC “Teltonika” will not receive payment after 30 days, we have full right to utilize product.

According to GDPR regulation, provided private data will be used with care and only for warranty purpose.

For more information about our Privacy Policy read here: https://teltonika.lt/privacy/

By agreeing with return policy, client confirms that all information provided above is true, complete and accurate.


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